Returns & Refund Policy

We want you to be happy with your order. This policy explains how returns, refunds and replacements are handled.

1. Returns and cancellations

If you purchase from us online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

If you decide to cancel your order, you must contact us within those 14 days. After notifying us, you have a further 14 days to return the goods.

Returned goods must be returned in a condition that allows us to resell them. You are responsible for taking reasonable care of the goods while they are in your possession.

2. Returns address

Please contact us before sending a return so that we can confirm your return details.

Returns must be sent to:

Originals and Prints

Unit 171727

Courier Point

13 Freeland Park

Wareham Road

Poole

Dorset

BH16 6FH

Do not return items to the address shown on your original packaging or to our printing and fulfilment partners.

We recommend using a tracked or otherwise traceable postal service and keeping your proof of postage.

3. Return postage

If you return an item because you have changed your mind, you are responsible for the cost of returning it to us.

If an item is faulty, damaged, incorrect or not as described, contact us before returning it. We will provide instructions for resolving the issue and, where you are entitled to it, we will cover the reasonable cost of returning the item.

4. Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, contact us as soon as possible.

Please provide photographs of the product and, where applicable, its packaging. This allows us to investigate the issue and resolve it as quickly as possible.

Depending on the circumstances, we will provide an appropriate remedy, which may include a replacement or refund.

In some cases, we may not require you to return a damaged or defective item.

5. Refunds

When you cancel an order within your statutory cancellation period, we will refund the payments we received from you, including the cost of our standard delivery service.

We will issue the refund within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever occurs first.

The refund will be made using the original payment method unless you agree otherwise.

If the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, we may make a deduction from the refund where permitted by law.

6. Replacements

If your item arrives damaged, faulty or incorrect, we may offer you a replacement.

Where you have a legal right to a refund instead of a replacement, nothing in this policy affects that right.

7. Products that cannot be cancelled

The statutory cancellation right does not apply to certain types of goods where a legal exception applies.

If an exception applies to a particular product, we will tell you before you place your order.

8. Your legal rights

This policy does not affect your statutory rights under UK consumer law.

If you have a question about returning an item, please contact us before sending it to the returns address.